The SkyVPN website (the Website or SkyVPN Website) and SkyVPN mobile applications (the Software or SkyVPN Software) are owned and operated by SkyVPN, Inc. ("SkyVPN", "us" or "we"). Our Privacy Policy explains how we, and some of the companies we work with, collect, use, share and protect information in relation to our websites and SkyVPN Software (collectively, the "Service").
When you install SkyVPN on your device, we may automatically collect certain information from your device, including an Android, Apple iOS, or other ID, device maker and model, mobile web browser type and version, IP address, MAC address, the operating system’s maker and version, location information, MCC (Mobile Country Code) information, the mobile application name, a list of mobile applications installed on your device and other technical data about your device.
Certain SkyVPN features require access to the location information on your mobile phone. On iOS devices, you will be prompt to grant location information access.
We automatically collect usage information that does not identify an individual user. For example, when you install SkyVPN on your device, we automatically collect information such as your device type, operating system version and type, IP address, certain unique device identifiers (such as Android ID, MAC address, and IDFA) and carrier and other information for your device. We use this information to enhance the services we offer and to help us understand how people use the Service.
We may use in-app analytics technologies, like Google Analytics, to help improve and simplify the overall app, design and service.
A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. SkyVPN uses cookies to help SkyVPN identify and track visitors, their usage of the SkyVPN website, and their website access preferences. SkyVPN visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using SkyVPN's websites, with the drawback that certain features of SkyVPN's websites may not function properly without the aid of cookies.
We use analytic tools provided by Google, AppsFlyer and others which use other visitor identification technology that help SkyVPN identify users and track usage of our Service.
In addition to some of the specific uses of information we describe in this Privacy Policy, we may use information that we receive to:
• Allow us to keep you posted on SkyVPN's latest product announcements, application updates, and upcoming events.
• Help us develop, deliver, test and improve our products, and services.
• Provide personalized content and information to you and others, which could include online ads or other forms of marketing.
• Provide, improve, test, and monitor the effectiveness of our Service.
• Monitor metrics such as total number of visitors, traffic, and demographic patterns.
• Diagnose or fix technology problems.
• We may share your information with businesses that are legally part of the same group of companies that SkyVPN is part of, or that become part of that group ("Affiliates"). Affiliates may use this information to help provide, understand, and improve the Service (including by providing analytics) and Affiliates' own services (including by providing you with better and more relevant experiences).
• We also may share your information with third-party organizations that help us provide the Service to you ("Service Providers"). Our Service Providers will be given access to your information as is reasonably necessary to provide the Service under reasonable confidentiality terms.
• We may also share certain information with third-party advertising partners. This information would allow third-party ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.
• We share the information we collect with third-party business partners who commit to comply with applicable laws concerning their usage of the information. Our third-party business partners may share anonymized information with their own third party business partners and use the information either for themselves or on behalf of their own business partners to operate and improve their services; provide you with advertisements and information for products and services in SkyVPN Software or on other mobile apps or websites based on variables such as your location, and assess your level of engagement with them; and carry out other purposes that are disclosed to you and to which you consent.
• We may remove parts of data that can identify you and share anonymized data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that aggregated information.
• We may disclose your information to law enforcement, governmental agencies, or authorized third-parties, in response to a subpoena, court order or other governmental request, or when SkyVPN believes in good faith that disclosure is reasonably necessary to protect the property or rights of SkyVPN, third parties or the public at large.
We may need to transfer your information to other Groups or service providers in countries outside the European Economic Area (EEA). The EEA consists of countries in the European Union, Switzerland, Iceland, Liechtenstein and Norway: they are considered to have equivalent laws when it comes to data protection and privacy. This kind of data transfer may happen if our servers (i.e. where we store data) or our suppliers and service providers are based outside the EEA, or if you use our services and products while visiting countries outside this area.
If SkyVPN sends your information to a country that is not in the EEA, we will make sure that your information is properly protected. We will always ensure that there is a proper legal agreement that covers the data transfer. In addition, if the country is not considered to have laws that are equivalent to EU data protection standards then we will ask the third party to enter into a legal agreement that reflects those standards.
We’ll store your information for as long as we have to by law. If there’s no legal requirement, we’ll only store it for as long as we need to.
We’re required by law to keep certain personal information about how you use our services for 12 months.
We have specialized security teams who constantly review and improve our measures to protect your personal information from unauthorized access, accidental loss, disclosure or destruction.
We cannot accept responsibility for any unauthorized access or loss of personal information that is beyond our control.
We’ll never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.
The Service may contain services, products, and/or links to other services, products, and websites, that are not owned or controlled by us. Please be aware that we are not responsible for the content nor for the privacy practices of these other websites, products, and services. We encourage you to be aware when you access a third party’s website or service and to read the privacy statements of each and every website and service you visit.
Some of our advertisers and/or advertising partners may display ads on SkyVPN’s products or services that directly solicit information, or contain technology to collect information about our users. This information is collected and used by our advertisers and/or advertising partners, and is outside of our control. If you have any questions about a particular advertisement, you should contact the responsible advertiser directly.
Currently, we do not respond to “Do Not Track” requests.
All SkyVPN services and websites are not intended for children under the age of 13. Children under the age of 13 should not use them at any time.
SkyVPN does not knowingly collect any information from children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without parental consent, SkyVPN will promptly delete such personal information in a secure manner.
If SkyVPN, or substantially all of its assets were acquired, or in the unlikely event that SkyVPN goes out of business or enters bankruptcy, user information would be one of the assets that would be transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of SkyVPN may continue to use your personal information as set forth in this policy.
SkyVPN may change its Privacy Policy from time to time, and at SkyVPN's sole discretion. SkyVPN encourages visitors or users to frequently check this page for any changes to its Privacy Policy. Your continued access to the Website or use of the Software after any change in this Privacy Policy will constitute your acceptance of such a change.
Below we set out details on how you can exercise your rights. If you have a question or cannot find the answer, please email us at support@skyvpn.net
Please note, some of these rights such as the right to data portability and right to restriction, apply from 25 May 2018.
Contact us at any time to:
• Request access to information that SkyVPN has about you
• Correct any information that SkyVPN has about you
• Delete information that SkyVPN has about you
If you have any additional questions about SkyVPN’s collection and storage of data, please contact us at:
support@skyvpn.net